Privacy Policy

We are committed to protecting the privacy of our customers and participants. This page explains the use of information collected via our website, customer services, and server operations. Please read this information carefully – we urge all consumers to take an active role in helping us protect their privacy by becoming aware of the policies they encounter. There are four principles guiding this privacy policy:

• We collect personal information and usage statistics to maintain a high-quality customer experience and deliver superior customer service.
• Some information we request directly from you during registration. Other pieces of data are gathered indirectly from website traffic or server usage.
• We do not disclose individual information you provide us to any third parties without your permission.
• You will have the ability to update the personal data you provided to us during registration.

How We Protect Your Personal Data

We employ industry-standard encryption technologies when transferring, receiving, and storing consumer data. Access to your personal data is limited to those Redshift Wireless agents who require the information to provide products or services to you or perform their jobs.

Storage of Your Data

We rely on cloud based servers for our operations, meaning that we do not own or have physical control of the servers that we use. Information is stored in computers both within Australia and Internationally.  We maintain control of your data at all times, and contract reputable companies such as Amazon and Telstra to provide us with computing resources.

Disclosure of Other Information

Many of our products collect information concerning how our customers are using them. Where this information may be made available to others, in a manner that totally depersonalizes the information. The information would not be more specific than specifying a town or postcode along with telemetry or usage data broken down by device model. This data would be made available to others for things such as allowing other people to compare the energy consumption in your community. If you have any concerns about this disclosure, contact us and we will work to solve any concerns you might have.

Consent

Periodically Redshift Wireless may need to update our privacy policy to reflect changes in the type of information we collect, the means we use to collect information, or the usage of collected information. When this occurs we make reasonable efforts to alert you to these changes.

Visiting the Redshift Wireless websites or using a Redshift Wireless service signifies your assent to the Redshift Wireless Privacy Policy.

Contact

Should you have any questions or concerns about this privacy policy, or concerning privacy in general, our contact details can be found on the contact page.